Terms of service.

1. Booking

All project orders should be submitted through the CHP order forms, linked from carolinahomephotos.com and hosted at listings.carolinahomephotos.com, selecting the desired date, time, package and services. Bookings arranged outside the order forms are subject to a $25 booking fee. The version of these terms in effect at the time a booking is placed governs that project.

2. Shoot preparation and property readiness

A property is “ready” when, before the photographer’s arrival: all interior lights are on; cars are removed from driveways; garage doors are closed; pets are removed from areas to be photographed; and no cleaners, builders, lawn crews or other workers are present in a way that delays or obstructs the shoot.

The client is responsible for confirming readiness with sellers or occupants at least 24 hours before the scheduled start time. For liability reasons CHP personnel will not move furniture, open blinds, or remove signs or objects from the premises. To minimize errors, please limit the number of people present during the shoot.

3. Day-of service changes

Changes to selected services or packages requested on the day of the shoot may increase the cost and the delivery timeline. The parties will work in good faith to adjust both; added services are billed the day of the adjustment.

4. Delivery timelines

Standard delivery targets, measured from the shoot: standard photos by noon the next day, with same-day delivery available for an additional fee; property websites, HDR photos, drone photos, twilight photos, Matterport scans and virtual staging the next day; measurement reports the next day. Video of any kind is often ready the next day and is delivered within 48 hours at the latest.

On-site measuring is occasionally scheduled as a separate appointment, depending on the property and the day’s schedule. Where that applies, CHP will say so at the time of booking.

These are delivery targets, not guaranteed deadlines. If CHP materially misses a delivery target for reasons within its control, the client’s sole and exclusive remedy is a credit not exceeding the fee paid for the delayed deliverable.

5. Virtual staging

Virtual staging is provided as-is, based on the room layout and existing elements. Structural elements and major furniture within the frame generally cannot be moved. Additional staging looks may incur additional fees, quoted before processing. Virtually staged and virtually enhanced images are always delivered labeled as such.

6. Photo editing

Blue sky editing is included with every package. Removal of cars parked on the street and of realtor signs is included at no charge. Removal of other items — trash cans, debris and similar — incurs an additional editing fee, communicated before processing.

7. Zillow 3D tours

Zillow 3D tours include an interactive floor plan and are the client’s responsibility to activate within their Zillow listing. If a tour is not activated within two weeks of delivery, CHP will activate it on the client’s behalf.

8. Product delivery and portal access

Clients receive email and text notification as deliverables are completed and made available in the client portal. Final photos are delivered in JPEG format in both print resolution and MLS-ready web sizes. Photo projects include a floor plan showing fixed assets and room measurements, downloadable as PDF or JPEG. The portal allows browsing, viewing, sharing and export consistent with the license in Section 17.

Measurements and floor plans are supplementary. Carolina Home Photos is not a licensed appraiser.

9. Availability windows

Photos, property websites and walkthrough videos remain available online for one year from the shoot date; access thereafter requires a one-year extension fee, available in the dashboard.

Raw, unedited images and video are not deliverables under any package. CHP retains raw files for two weeks from the shoot date, after which they are permanently unavailable.

Matterport scans are hosted for three months from the shoot — twelve months for the Airbnb and short-term rental package — and expire early if the property is reported sold or off-market by major listing platforms such as Zillow or Realtor.com, even within the hosting window. Hosting extensions may be purchased up to one year from the original shoot date; extensions beyond one year are subject to current project renewal pricing.

10. TBD status properties

Bookings in TBD (to be determined) status for one month or longer are automatically canceled without a cancellation fee. Amounts already paid convert to account credit under Section 14.

11. Payment and late fees

Payment is due at booking. Adjustments, including square-footage corrections and add-ons, are due the day of the adjustment. Any balance outstanding more than seven days after the shoot date incurs a one-time 15% late fee, billed to the card on file. While any balance remains unpaid, the license in Section 17 is suspended and use of the deliverables is unauthorized.

12. Cancellation, rescheduling and readiness fees

All deadlines in this section are measured from the scheduled start time of the shoot, US Eastern Time. Notice is effective when received by CHP through the client portal, by email to don@carolinahomephotos.com, or by text or phone call to CHP’s business line, as timestamped.

These fees are charged per appointment — that is, per separately scheduled visit — not per item on the order. Everything captured in a single visit counts once, however many services it covers, so a package with photos, video, drone and twilight shot in one visit is one appointment. Where a second visit is scheduled, most often for on-site measuring, that is a second appointment: canceling both inside 24 hours is $150. The under-4-hours charge applies in place of the under-24-hours charge for that appointment, not in addition to it.

Where a property is not ready on arrival, as defined in Section 2, CHP may at its option (i) wait or return later that day if scheduling allows, (ii) shoot the property in its current condition at the client’s direction, in which case re-shoots to correct condition-related issues are billable, or (iii) treat the visit as a same-day cancellation and charge 50% of the total project cost. Fees under this section apply per occurrence.

13. Weather

If CHP determines that weather conditions prevent safe or usable capture of scheduled services, the shoot may be rescheduled at no charge, subject to availability, or exterior components may be captured on a separate return visit at no additional travel charge. Weather determinations are made by CHP. Client-initiated cancellations based on forecast alone remain subject to Section 12.

14. Refunds and credits

Payments for services are refunded as account credit rather than cash. Credits are valid for twelve months from issuance and are applied to future bookings. Where a client insists on a refund to the original payment method and CHP agrees, a 5% deduction applies to cover payment-processor costs, processed by the end of the current business week.

15. Revisions

Video. Two complimentary revisions per video if requested within two business days of delivery. Revision requests outside that window are $75; each revision after the second is $100.

Photos and floor plans. One complimentary round of reasonable adjustments — exposure, color, minor object cleanup consistent with Section 6 — if requested within two business days of delivery. Additional rounds, or requests outside the window, are quoted before processing.

16. Errors and corrections

CHP corrects legitimate errors, for example missed rooms, technical defects or delivery mistakes, at no charge when reported within three business days of delivery. The remedy for an error is, at CHP’s option, correction, re-shoot of the affected portion, or credit of the fee attributable to the affected deliverable.

17. Ownership and license

All materials created by CHP, including photos, videos, tours, floor plans and derivatives, are and remain the exclusive property of CHP.

Upon payment in full, the booking client receives a limited, non-exclusive, non-transferable license to use the final delivered materials to market the photographed property, including:

• Real estate listing sites — Zillow, Realtor.com, the MLS and similar
• Printed brochures, flyers and direct mail for the property
• The client’s own website and social media accounts
• Digital advertising for the property
• Open houses, presentations and meetings related to the sale or rental

License term. The license runs while the property is actively listed by the booking client. If the same booking client relists the same property within twelve months of the listing’s expiration or withdrawal, the license resumes for the new listing period at no charge.

Post-listing self-promotion. The booking client may continue to use delivered materials in their own portfolio and “Just Sold”-style self-promotional content, provided Carolina Home Photos is credited.

The license may not be sold, transferred or sublicensed. Materials may not be provided to or used by another agent, including an agent who takes over an expired or withdrawn listing, without a new license from CHP. Stagers, builders, designers and other third parties must obtain written permission and licensing from CHP before any use. Social media use requires copyright credit to Carolina Home Photos. Use of materials without payment in full, or outside this license, constitutes copyright infringement; CHP may require removal and pursue available remedies.

18. Extended licensing

Uses not covered by Section 17 — including use for other properties, television or billboard campaigns, printed publications exceeding 10,000 impressions, or distribution to third parties — require an extended license for additional fees. CHP may decline high-exposure uses that conflict with its business interests.

19. Service area and travel fees

Services within 75 miles of the assigned service provider carry no travel fee. Distance is measured by the most direct route on Google Maps from the assigned provider’s location, not from a fixed office.

CHP may adjust the service radius and travel fees per provider based on demand and availability. Any applicable travel fee is stated in the booking confirmation before payment. Clients outside normal coverage areas may request a custom quote.

20. CHP marketing use and media release

CHP may use delivered property materials in its own portfolio, website, social media and promotional content after the materials have been delivered and the listing is publicly marketed. A client may opt out of CHP’s promotional use of a specific project by written notice to don@carolinahomephotos.com.

Separately, where an individual appears in captured content — for example an agent cameo video — that individual grants CHP permission to use the finished content for promotional purposes without compensation, may be identified by name and title, and waives approval of the final product. This grant is limited to the finished project content and does not extend to unrelated commercial endorsements. Individuals appearing in captured content confirm they are eighteen years of age or older and competent to contract in their own name.

21. Privacy and confidentiality

CHP collects contact information, such as email addresses and phone numbers, to communicate project details, delivery status and service offerings. CHP does not sell client information and does not share it with external third parties except as required by law or as needed to deliver services. Property details and listing information are treated as confidential within CHP, subject to the marketing-use provision in Section 20. Privacy inquiries: don@carolinahomephotos.com.

22. Limitation of liability

To the maximum extent permitted by law, CHP’s total liability arising out of or relating to any project is limited to the amount the client paid CHP for that project. CHP is not liable for indirect, incidental, special or consequential damages, including lost profits, lost commissions or diminished sale value, even if advised of the possibility. Nothing in this section limits liability that cannot be limited under applicable law.

23. Force majeure

CHP is not liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, illness or injury of assigned personnel, utility or platform outages, and government actions. Affected shoots are rescheduled at the earliest availability at no additional charge.

24. User contributions and website conduct

Users are solely responsible for the legality and accuracy of public postings made through CHP’s website, including comments, reviews and profile content. Prohibited content includes spam, hate speech, harassment, threats, defamation, obscenity, piracy, impersonation, invasion of privacy and fraud. CHP may remove content and restrict accounts in response to violations, and processes DMCA-compliant takedown notices in good faith. CHP operates reactive monitoring and makes no guarantee regarding detection or response times; users should keep local backups of anything they upload.

25. Severability

If any provision of these terms is found illegal or unenforceable, it shall be modified or limited to the minimum extent necessary to make it enforceable, and the remainder of these terms remains in full effect.

26. Entire agreement and changes to these terms

These terms constitute the entire agreement regarding their subject matter and supersede prior agreements and understandings. CHP may update these terms; the revision date at the top of this page reflects the current version. The version in effect at the time a booking is placed governs that booking. For material changes affecting existing bookings, CHP will provide notice by email before the changes apply to those bookings. New bookings placed after a revision is posted are governed by the revised terms.

27. Governing law and venue

These terms, and any dispute arising out of or relating to CHP’s services or website, are governed by South Carolina law, without regard to conflict-of-laws principles. Exclusive venue lies in the state or federal courts located in York County, South Carolina, and the parties consent to personal jurisdiction there.

28. Contact

Carolina Home Photos
433 Paperbark Ln, Rock Hill, South Carolina 29732
704-285-0527 · don@carolinahomephotos.com
Bookings: listings.carolinahomephotos.com