The things agents actually ask.

By noon the next day. If a listing has to go live sooner, same-day delivery is a $49.99 add-on.

Often the next day, and within 48 hours at the latest. That outside limit covers every video product, including the cinematic cuts. If your launch timing is tight, say so when you book.

Photos, property websites and walkthrough videos stay up for one year from the shoot date, and can be extended for a fee. Matterport scans run three months, or until the property goes sold or off-market, whichever comes first. Raw, unedited files are available for two weeks only and are permanently deleted after that.

Within two weeks of the shoot, yes. After that they are gone — permanently deleted, not archived.

Through the order form. You pick the date, the time, the package and any add-ons yourself. Payment is due at booking. Bookings made outside the portal may carry a booking fee.

The property has to be ready when we get there. All interior lights on, cars out of the driveway, garage doors closed, pets out of the areas being photographed, and as few people in the house as possible. Our team will not move furniture, open blinds or remove objects. Confirm with your sellers 24 hours ahead.

If cleaners, builders or a lawn crew are still working and it delays the shoot, the fee is 50% of the project cost. It is the one charge that catches people out, so it is worth a text to the seller the day before.

24 hours notice or more, nothing. Under 24 hours, $75 per appointment — everything shot in one visit counts once, so a full package is still $75. If measuring is booked as its own visit, that is a second appointment, and canceling both is $150. Under 4 hours, or once the photographer has set off, $150 per appointment. Bad weather reschedules free, subject to availability.

No — but the property does need to be prepared before we arrive, so someone has to have been through it.

Yes. A Zillow 3D tour has to be activated from your own Zillow listing before it appears. If it is not activated within two weeks of delivery, we activate it for you.

Zillow 3D lives inside your Zillow listing and earns the 3D Home tag. Matterport is hosted independently, works on any platform, and adds the dollhouse view and in-tour measuring. There is a full comparison on the services page.

Every photo project includes a floor plan, but not the same one. Value Listing, Listing Essentials and Zillow Showcase include the floor plan with room measurements. Vacant Home, both Open House packages and both VIP packages include a GLA floor plan instead. The Airbnb package is the exception and has none.

GLA is Gross Living Area, measured to the ANSI‑Z765 standard — the same standard the MLS and appraisers use. A GLA floor plan is suitable for MLS square footage.

No. The floor plan with room measurements carries room dimensions and fixed assets only. It does not include heated square footage, so it is not a source for MLS square footage. For that you want a GLA floor plan or professional measuring, either of which is measured to ANSI‑Z765.

Both report Gross Living Area to ANSI‑Z765 and either is suitable for MLS square footage. The digital GLA floor plan, from $49.99, is produced from the scan data captured during the shoot, so it adds no time on site. Professional measuring, from $75.00 as an add-on or $84.99 on its own, puts a measurer in the property and produces a detailed report; it takes roughly 30 to 75 minutes depending on size and is occasionally scheduled as its own appointment.

All of that lives in your client portal, and we have written it up step by step on the portal guide.

Virtual twilight ($19.99) is a daytime exterior edited to look like dusk, with no extra visit. Real twilight ($124.99) is an actual shoot at golden hour. The real one looks like the real one.

Cars on the street and realtor signs come out at no charge. Trash cans, debris and anything that needs real retouching carry a fee, and we tell you the number before we touch the image.

Always, and visibly. Virtually staged and virtually enhanced images are delivered marked as such.

Not within 75 miles of the assigned photographer. Beyond that it is $50 up to 100 miles, $85 to 125 miles, $125 to 150 miles, and $175 past that — all shown on the order before you pay.

Any balance outstanding more than seven days after the shoot picks up a 15% late fee, charged to the card on file.

We issue credits rather than cash refunds. A refund request carries an additional 5% processing fee.

Not automatically. Your license does not transfer to third parties — they need to contact us for permission separately.

We fix it free. Missed rooms, technical errors on our end — tell us promptly and we correct it at no charge.